We took all valuables with us due to broken sliding door. The sliding door to our room was broken and we didn't notice until the 2 day of our stay. She came back 30 minutes later asking if we were ready to order.and she got mad why are not ready to order she grabed a QR tab from another table and left. The waitress did not give us the or tell us to scan the QR code to view menu. Well when I got to restaurant I had to wait for 45 minutes to get seated. For example, I made reservations for 4 people. Warning.the property is HUGE but you are limited in pool areas where you can hang out at and eat at the pool areas. I have had better treatment from other cheeper hotels in Dominican Republic. Had I experienced this treatment I would not have bought into the Hard rock vacation plans that took over 6 hours of my time. Hard rock I thought sergeration ended? The bed was lopsided. I could not stay and hang out with friends who had chairman bracelet due to my lower vip bracelets status. I could not get a small pool table next to my lounge pool chair because I had a vip bracelets so I ended up putting my drinks on the floor. Everyone is on vacation and should be treated equally. I did not like the way people were treated by their bracelet status.
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